How to request deletion
Email support@savannahscape.com with the subject “User data deletion request”. Send the request from the email address used for your booking when possible, and include your full name plus the phone number or booking reference linked to the data. Do not send your M-Pesa PIN or other financial credentials.
Verification and timing
To protect customers from unauthorised deletion, we may ask for limited information to verify your identity. We will acknowledge the request and normally complete it within 30 days. If more time is permitted and reasonably required, we will tell you why and provide an updated timeframe.
What we delete
After verification, we will delete or anonymise personal information that is no longer required, including eligible enquiry details, WhatsApp conversation content, saved traveller preferences, and related contact information held in our systems.
Information we may retain
We may retain the minimum booking, transaction, fraud-prevention, tax, or accounting record required by law or necessary to resolve a dispute. When deletion is not legally available, we will restrict the information to that purpose and explain this in our response.
WhatsApp requests
You may start the request by sending “delete my data” to Savannah Scape on WhatsApp, but we may move the request to email for identity verification. Deleting a chat from your own WhatsApp device does not automatically delete Savannah Scape’s booking or service records.